We service the area within a 2.5 hour radius from our warehouse. This includes all of CNY, NNY 1000 Islands and beyond. We do consider servicing events outside this area on a case by case basis. Please shoot us a message with the details and we can chat about the possibilities.

Our installation and retrieval fee is based on mileage, size of order, time & labor, assembly of items if applicable, driving time to and from venue. Once we have your rental wish list and venue location, we can calculate the cost of delivery for you in your custom proposal.

When you reserve your rentals with us, you get them for the day of the event. The length of your rental really depends on our logistics schedule and the time that the venue allows. We will send a logistics timeline before wedding season starts to keep us on the same page with the details. We do have multiple deliveries in a day but will communicate and give an arrival timeframe the month of the event.

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Our team delivers to venues within a two hour radius from the PLV warehouse (up to 2.5 hours for pre-approved venues) and our delivery minimums are based on distance. We require a $1,200 rental minimum for local orders that are within 30 miles from our warehouse. If your venue is between 30-75 miles from our warehouse, our rental minimum is $1,800. For events between 75-100 miles from our warehouse, the rental minimum for delivery is $2,200 and for venues 100-125+ miles from our warehouse, the rental minimum for delivery is $2,500. We will consider further distances on a case by case basis and will require a higher rental minimum and possible overnight accommodations for our delivery crew.
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We know that things happen. There is a full outline of our damage policy in our rental agreement. To give you a general idea, items that are damaged (leading to removal from our collection) are charged 5x the rental cost. We assess and document any damage on site and will do everything we can ourselves to avoid charging further damage or replacement fees.

All proposals and invoices are subject to an 10% damage waiver and cleaning fee. This fee is non-refundable.

This fee is standard among rental companies and covers the general cleaning before and after each event in order to keep our pieces in great rentable condition and up to the standards that our clients have come to expect. This damage waiver covers wear, tear, wax removal, paint chips, broken decor, etc.

This damage waiver relieves guests of the cost for unintentional and accidental damage to the rental property. If an item is damaged beyond our repair (broken furniture, stained upholstery, wax damage) the client is responsible for the replacement cost of 5x the rental price as seen in our contract.

Candles & Wax - All of our vessels, candle holders, hurricanes, glass lanterns and centerpieces are required to have LED candles only. We do allow LED taper candles in our brass candlesticks. Please ask for our PLV candle guide if purchasing your own candles. for our pieces - we can send everything you need!​